Offre d'emplois chez Blizzard Europe

http://eu.blizzard.com/fr-fr/company/careers/posting.html?id=110000F

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Online Community Representative — French

Community Development

Office: Vélizy, Île-de-France, France

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Blizzard Entertainment Europe is seeking an outgoing individual to provide assistance to our French speaking community via the forums and webpage. This is a position for an avid gamer with a strong background in providing top-notch customer service.

An ideal candidate would be creative, self-motivated, conscientious, and detail-oriented, with excellent spoken and written communication skills. This person would be able to offer consistently attentive, high-quality customer service in a fast-paced environment. He or she also would be very familiar with the massively multiplayer online game and real-time strategy genres and game-forum dynamics.

Responsibilities
Consistently read and respond to postings in the Blizzard Entertainment forums.
Moderation of the Blizzard Entertainment forums.
Investigate open subjects with other teams at Blizzard Entertainment.
Write and present regular internal forum-feedback reports.
Translate text between English and French.
Create regular community updates.
Participate in fairs and events on request.
Other responsibilities, as assigned.
Requirements
Excellent communication skills and interpersonal skills
Fluency in French and English (written and spoken)
Passion for gaming and in-depth knowledge of Blizzard Entertainment games
Strong customer-service skills and a professional attitude
Diligence to consistently follow up on open subjects on the forums
Proficiency with MS Office or equivalent tools
Pluses
Previous community-management and/or forum-moderation experience
Previous PR and/or customer-service experience
Membership in a Blizzard Entertainment fan site
Knowledge of other European languages